Their customer service has us call a number of other ticket sellers looking for our tickets that appear on my bank statement as having been purchased through StubHub. . Unfortunately, a money-back guarantee isn't going to prevent . 199 Fremont St Fl 3, San Francisco, CA 94105-2246. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Examples include PayPal (this also works well for in-person purchasing), eBay, Amazon, Etsy, or StubHub. A review of Stubhub's file was done in February 2022. Where: The class action lawsuit was filed in New York federal . The authorized user can dispute inaccurate information directly with the credit reporting agencies. She was arrested on Wednesday. Your experience can help others make better choices. Stubhub. 1. As coronavirus has led to a spate of holiday . StubHub is not the ticket seller. Offers "Instant Download" option for buyers. When you dispute a charge with your credit card company, it must conduct what the law calls a "reasonable investigation" to determine if the charge was correct or not. Vivid: $123 - $128. . Consumers contacted Ulrich after their chargebacks were denied, even though they didn't get what they paid for. The easiest way to check this is on our website or mobile app. Payment methods: PayPal, check, credit, charity donation. StubHub: $245 - $542. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Complaints on file concern consumers . Why was I double-charged? Choose the arrow next to the amount to see the transaction details. That's not the case with Chase. Read this carefully to recover from. In addition, a distinctive feature is a well-established security system when working with the service, no cases of fraud . The meaning of DISPUTE is to engage in argument : debate; especially : to argue irritably or with irritating persistence. So it's a good idea to check both policies. . Instead, it's offering a future ticket credit worth 120% of the purchase price. Prices are set by sellers and may be above face value. As for disputing the charges with credit card companies, Coulson warns that could be dangerous. TickPick also has a unique aspect to its platform that allows you to bid on prices instead of just paying the standard listed rate. StubHub - I would highly advise staying away from them. Wait for a StubHub representative to reach you. See all 26 articles. Bank smarter with U.S. Bank and browse personal and consumer banking services including checking and savings accounts, mortgages, home equity loans, and more. What is STUBHUB-INC-866-788-2482-CA? StubHub Business Separation 2. Explain your case the best you can. Essentially they make fees on two transactions (on both the BUYER AND SELLER FOR BOTH) because the purchaser has to re-list the tickets. Nordstrom, Experian, TD Bank Credit Report Class Action Lawsuit Overview: Who: Christine Harris filed a class action lawsuit against Experian Information Solutions, Nordstrom, and TD Bank USA. Total scams with this charge: 908 votes, and 416 voted that it is a . When hit with a chargeback, the vendor not only loses the value of the transaction, but is also subject to fees and penalties. Started: 4/14 Bank of America Signature $6k, 85% Utilization, 745 Fako Currently: 6/18 Bank of America Signature $99.9k, Chase Slate $0, Chase Freedom Signature $2.5k, American Express Gold NSL, American Express Everyday $6k, Lowes GE $0 (From $35k), Discover IT $38.5k, Capital One Quicksilver $5k, Barclays US Airways $24k, DCU Platinum $30k, PenFed Promise $47k, Chase Freedom Unlimited . Has listings for parking passes to events. Pay StubHub the amount you owe. By law you have a limited period of time to do this (60 days IIRC). TickPick Review: Is it Legit, Reliable or a Scam? Payment arrives within five (PayPal) to 12 (check) business days. 2. On the secondary market, fees are equal to 31% of the ticket price, on average. . what's the-difference-between-a-dispute-and-a-claim. Following notification of the dispute with your bank, you should contact Payor to notify them of the dispute. 4/13/20 UPDATE Have made two additional calls to StubHub, today spoke with what appeared to be a knowledgeable employee out of Salt Lake City. I sold 3 iron maiden tickets on stubhub for $50 each. Scenario 3: Buyer Scams Most people will just take the hit and not complain. We look forward to helping you. Another option is to sue the creditor or credit reporting agency. When hit with a chargeback, the vendor not only loses the value of the transaction, but is also subject to fees and penalties. Zoobia Shahnaz, a 27-year-old American citizen, was charged with bank fraud and money laundering, and according to the indictment, she tried to travel to Syria. Dispute a transaction Charge errors happen and you can dispute them online. Call the bank that issued your card and inform them that you dispute the charge, right away. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Dolman Law Group Accident Injury Lawyers, PA. 800 North Belcher Road. Complaints on file concern consumers . I once sold a hard concert ticket, mailed it, and then the buyer claimed it was fake and they refused to pay it out. The coronavirus crisis is expected to cause an outbreak of credit card chargebacks, as consumers seek refunds for canceled travel and events and other purchases. Tickets sell at higher prices. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. It must also present you with a result of the investigation within 90 days. 2020, Stubhub allegedly changed the terms of its guarantee, . Purchase Policy. Answer TM. Answer: Yes (in special circumstances). 1.4 The Payment Services provided by StubHub Services are currently free of charge. Go to help.uber.com and sign in using your login information. StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. 1.1. Ticket prices may exceed the face value of the Ticket. Begin with the vendor who sold you your ticket. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Customer Complaint: Stubhub came to BBB's attention in 2002. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. . It's now 5/9 and i've emailed stubhub several times, they told me "oh yeah it was sent to your paypal account on 4/26". 1. But the venue's own policy could also affect your ticket. The following policy is designed to ensure your satisfaction and understanding of the purchase process on our sites and mobile applications . Don't see a way to transfer Mobile transfer tickets to the buyer. Step 3. This is actually a good deal if you regularly . And keep in mind that if you purchased your ticket through a ticket marketplace, its refund policy is likely what matters. Another complaint filed with the BBB tells of Madonna tickets that were listed for $450 each but then sold for $450 for both. Unfortunately, a money-back guarantee isn't going to prevent . | Read 161-180 Reviews out of 2,765 Check the website you bought the ticket from to see if it has issued an updated refund policy because of COVID-19. Here's how: After signing in, find and select the transaction you are concerned about Review the transaction details and click Dispute Transaction to start the process Answer a few questions, review your responses and click Submit dispute Olivia . If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. 2. The company also offers the so-called lowest price guarantee. A review of Stubhub's file was done in February 2022. Stubhub said the refund had been denied. How to use dispute in a sentence. Will get the letter over to bank dispute dept to offer up more proof that money is owed and offered. View all 14. Provide the information they might require. 16 comments 100% Upvoted Capital One can't help you dispute a charge until it has posted. Dial +1 (866) 788-2482. If you don't receive the goods or services you paid for, and the retailer is refusing to refund, you may still be able to get your money back. The law for consumer rights with credit card disputes, known as the Fair Credit Billing Act, states that consumers must make a good-faith effort to handle purchase problems with the merchant . Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed . [9] But go ahead and set this down for review on your calendar because in this author's experience, StubHub may not respond. To contact Dolman Law Group Accident Injury Lawyers, PA about a free consultation on your claim you can either call our office at (727) 451-6900 or fill out our contact form online. Little-known card purchase protection which can get 1,000s back. The tickets cost $1700 vs the $270 that the buyer actually paid for my tickets. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. You can review transaction details. Customer Complaint: Stubhub came to BBB's attention in 2002. Pros It's free to list your tickets Shipping is very easy for sellers Stubhub deals with ALL customer problems Not auction-style listings like eBay, so your tickets can be listed until the week of the show Cons Huge fees (15%) TicketNetwork. STUB HUB charged my card . Jerry Seinfeld - November 16, 2019 - Las Vegas, NV. The first method you can use to dispute an Uber charge involves visiting the Uber website and signing into your Uber account. Click "Review my fare or fees" to start the charge dispute process: In fact, a study by the U.S. Government Accountability Office found that ticketing companies charge an average of 27% of the ticket value in fees. COVID-19 Class Actions: Refund Disputes Rage Over Membership Fees & Event Tickets. 1. "Stubhub is saying they cannot refund buyers because sellers owe. Generally, cancellation fees must be capped to the amount of the liquidated damages sustained as a result of the cancellation, and consequently businesses are only entitled to claim 'liquidated damages' (an agreed fixed sum). During that process, the credit card company typically reaches out to the merchant that issued the charge. When the seller complained to StubHub about the mistake and requested that they cancel the sale, StubHub's customer service rep said they could, but they would have to charge the seller $100. Have . Gather all the information you have on the purchase. . Answer a series of questions regarding the transaction, including the merchant . BBB File Opened: 3/5/2002. Generally speaking, agreeing to pay for a service (whether it be via booking an appointment or booking a service such as a hotel room . Join the 5,740 people who've already reviewed StubHub. If you don't have online access, you can easily enroll on our Online Banking page. "So every credit card that's charged by StubHub every day is effectively 100 percent free . "A lot of . Recommends list prices for your tickets. Join the 5,748 people who've already reviewed StubHub. #1 StubHub Support If you make a purchase using StubHub, and it turns out to be a scam, you can contact StubHub support. You may need to . Many customers turned to credit card disputes with mixed results. . STEP TWO - FILE A REFUND ARBITRATION CLAIM WITH THE AAA How to Add Favorites to the StubHub App Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! Business Started Locally: 1/1/1999. Instead I had to follow this link and log into my Chase account that way in order to start the process of disputing a charge. April 17, 2020. Similarly, if creditors continue to report false information, they may also be . Then, after realizing I had not been refunded for the charge, I reached out to Stubhub again. EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes. STUBHUB-INC-STUBHUB-SAN-FRANCISCO-CA credit card scam it is not that rare actually to be scammed by this usual techniques when people buy online (and also offline). | Read 41-60 Reviews out of 2,770 . 2. Last updated: January 1, 2021. Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to live events as quickly as possible. StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. StubHub is an awful company and I hope they go under because of this. StubHub Business Separation 2. The authorized user can also call us at 800-233-2328, send a secure message in Online Banking or the mobile app, visit any BECU location or send a written letter to: BECU Credit Reporting Disputes MS 1082-1 PO Box 97050 Seattle, WA 98124. Last updated 12-07-2021 | Posted in Account and Settings After reaching out to customer support, Stubhub agreed to reduce the charge in half to $850. Most of the time, you will get your money back if you paid . Don't . Don't be afraid, but this is a huge scam. Additional Complaint Information. Don't be afraid, but this is a huge scam. The main distinguishing feature of the service is that it differs in price, tickets are cheaper and fees are low. From there, you should see a page like the following. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. As this . 2. Merchants can dispute a chargeback, but they might not. . StubHub: $128 - $155. Stick to payment services that offer buyer protection. First of all Stubhub makes A LOT of money when people make this mistake so they are highly motivated to have people keep making this mistake. Download the StubHub app from iTunes or the Google Play Store. Issuing a refund eliminates that risk. I was supposed to get paid $127.50 after fees, and the tickets sold on 4/23. Sign in to your account and find the transaction. Delivering tickets 17. 3.1. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Fund your payment with a credit card. TickPick is a no fee ticket reseller that sometimes has great deals but doesn't have the same volume as other sites such as StubHub. Read this carefully to recover from. A chargeback is when the consumer initiates a reversal of the credit card transaction through their issuing bank. Total scams with this charge: 882 votes, and 609 voted that it is a fraud CHARGE. StubHub made a controversial change to its policy and is not currently giving actual money back for events canceled due to COVID-19. 7 Hyperwallet may, at any time . Go to 'My tickets' then Orders in each one to see if you bought tickets. Read here for more information. Your bank may be able to help you if you paid by debit card or if you paid less than 100. 1. Before you dispute a charge, do a quick double-check: Make sure the charge has posted to your credit card account. When i called the # it was a recording wanting the last 4 og social or information. Managing your orders 35. . 7 Total Score. Many customers are upset, and multiple class-action lawsuits are pending. It is part of Visa, Mastercard and Amex's own rules, and your bank basically asks for money back from the supplier's bank. StubHub Business Separation Update. Years in Business: 23. Business Started: 1/1/1999. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. "That might be a third party site like Ticketmaster or StubHub, or it might be a team, a theater, or some other event organizer. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Your account will stay inactive until you: Drop the dispute. Why: Harris alleges Experian failed to properly investigate her dispute of accounts sent to the credit reporting agency by Nordstrom/TD Bank. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. There's valuable hidden protection on credit, debit and charge cards called 'chargeback'. We'll use cookies to improve and customize your experience if you continue to browse. Additional Complaint Information. Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. perhaps bank will " resolve" before SH gets around to receiving money In from vendors, to then . Chargeback is the reversal of a transaction made to dispute a card payment - like a type of refund. Is it OK if we also use cookies to show you personalized ads? Yet in spite of this, the company has admitted that "it is reasonable to assume that speculative tickets are sometimes sold through the StubHub site." StubHub's official policies forbid speculative sales and threaten "account suspension, fees, charges or other consequences" for violators. The Seller (and not StubHub) sets the prices for the Tickets. "So every credit card that's charged by StubHub every day is effectively 100 percent free . Vivid: $271 - $515. "Start by going to the website where you bought the ticket," says Ted Rossman, industry analyst at Bankrate. On American Express' website, when you view your transactions there's a little button with each transaction that lets you start the process of disputing a charge. It hasn't gone unnoticed. If a credit reporting agencies report false information after a consumer attempts to correct wrong information on your credit report, they may be in violation of the Fair Credit Reporting Act (FCRA). As a marketplace, StubHub does not own the Tickets sold on the Site. Search for an artist, team, event, or venue and tap the heart. If you need to dispute a charge, it will be much harder to do so with a debit card. . Seating Area: 307. Issuing a refund eliminates that risk. Pros Lower fees than eBay and Stubhub. on your account such as the merchant's name, phone number, and your past activity with the merchant. StubHub provides an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated services .